Frequently asked questions
What is it, exactly?
A real live video call with Saint Nicholas. He knows what you prepared (first name, little things you are proud of this year, details), listens to your child and answers, like in a real conversation.
Call or video message: what's the difference?
The call is a live conversation: Saint Nicholas listens to your child and answers. The video message is recorded for them, to watch whenever you like, with no conversation.
What age is it for?
From about 2 to 12. With the very little ones, Saint Nicholas talks very simply, sings a little and also speaks to the parent. Older children can ask him their own questions.
And for two children?
A call is prepared for one child: Saint Nicholas speaks to them by their first name. For a brother and a sister, the simplest is two calls. You can also put the other child's name in the details: Saint Nicholas will say hello to them.
Will my child think it is the real Saint Nicholas?
You decide how you talk about it, just like the letter or the shoes by the fireplace. On our side, it is clearly stated before you buy and shown on screen for the whole call.
How long is the call?
Time to talk about your child and what they achieved, to listen, then to say goodbye: between 5 and 6 minutes. Saint Nicholas says goodbye on his own, without ever cutting your child off mid-sentence. And if your child wants to leave earlier, they just say goodbye: Saint Nicholas gently asks if they have to go already, then says a tender goodbye.
Which device, and what connection?
A phone, tablet or computer with a recent browser (Safari on iPhone and iPad, Chrome on Android). The browser will ask you to allow the microphone. A good connection: Wi-Fi if possible, or good 4G/5G. Turn the volume up and pick a quiet spot.
Is it artificial intelligence?
Yes. Saint Nicholas is a character brought to life by AI, with a face and a voice created just for him. He is never presented as a real person on camera.
How does Saint Nicholas always stay gentle?
His “brain” is an AI model known for taking safety seriously, with its own built-in protections. We add two more: rules written for children, and a second check of every sentence before it is spoken. You read the conversation on screen and can ask him to say goodbye at any moment. Any feedback? We read every message and reply quickly.
Can Saint Nicholas see us? Do we need to get ready?
No, he sees neither your child nor you: the call only uses the microphone, and your camera always stays off. Pyjamas or messy hair, it doesn't matter! The best part is your child's reaction. We don't see it, so do film it yourself: a second phone placed nearby is enough.
Is it recorded? What do you keep?
We do not record the call, and we never ask for a photo or a date of birth. The first name and details stay on your device until the call and are not kept afterwards. We only keep your e-mail and payment, and a technical receipt of the call (with nothing about your child) in case of a dispute. Against fakes, each call has a number, and for 30 days we keep an unreadable fingerprint of each of the Saint's sentences: never his sentences, never anything your child says. Read all about privacy
How does Saint Nicholas remember my child from one call to the next if you keep nothing?
Thanks to his notebook. While saying goodbye, Saint Nicholas writes a few sentences in it about what your child told him: their cuddly toy, what they are proud of, the little challenge they took on. The notebook only appears on your screen, and we keep no copy of it. It stays on your device, and one button lets you send it to yourself as a link, so you don't lose it. Keep that link safe: since we keep nothing, we can't send it to you again. At the next call, this year or next, you find it in the form, on the same device or by opening that link. You can read it again, change it or erase it. If you leave it there, Saint Nicholas reads it at the start of the call to remember your child, and we do not keep it afterwards. Saint Nicholas can also hand it on to Santa: if Santa calls your child from 7 December, he will read it the same way.
Can my child use it alone?
No. The service is for parents, not for children: an adult buys and prepares the call, and an adult stays with the child for the whole call. You confirm this by ticking a box when you prepare the call. You hear everything, read the conversation on screen and can hang up at any time.
What if it doesn't work?
If the line drops, open the link again: you call back for free, twice within 30 minutes, for the time that was left. If the call could not take place because of us, you get a new call or a refund, as you prefer. A link that was never used is refunded on request.
Who was Saint Nicholas?
A bishop of Myra, in the south of today's Turkey, in the 4th century, known for his quiet generosity. Read his story
I'm giving it to my grandchild: can I pass on a word?
Yes. Before paying, write a few words: what the child calls you, and what Saint Nicholas may tell them from you. The word travels in the link, and we keep no trace of it. The parents read and approve it when they prepare the call. Saint Nicholas then says it once, starting with “Your granny told me that…”, and says nothing that does not suit a child.
I lost the call link
Enter the e-mail address you used to pay: we will send it again. Get the link again
A problem with the call?
Write to us at contact@allosaintnicolas.be: we read every message and look for a solution with you. Your rights, including the right of withdrawal, are explained in our terms of sale. Terms of sale
In which language?
In English, French, Dutch, German, Italian or Spanish: you choose the language of the call when you prepare it.
Can Saint Nicholas promise a present?
No, never. He can talk about your child's wish list with warmth, but he promises nothing: the surprise stays yours.
Why doesn't the site ask you to accept cookies?
Because we use none to follow you or show you ads. We count visits without cookies and without knowing who you are. One small cookie remembers the language you choose, and for that one the law asks for no consent.
Another question?
Write to us at contact@allosaintnicolas.be, we answer quickly.
A few minutes to prepare everything, and Saint Nicholas can call your child today.
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